General customer service enquiries are normally responded to within 3 hours during office hours. During busy periods it may take us a little longer to respond.
Email & Live Chat Response:
Direct email: firstname.lastname@example.org
Live Chat function Below is answered daily too
If you have any other problems including delivery please email us by replying to your order confirmation email or fill out the live chat form in the corner to help us to respond to you quickly. We can then assist you.
0333 050 3458 - not manned at all times. This does alert us via Circle Loop if a call is missed. If we do not answer right away please utilise the options available on this page as our devices can pick up correspondence when mobile. We are only a small family run business so we will respond To any query ASAP. Your enquiry is very important to us.
If something goes wrong
We do our up most to ensure that all our products reach you in perfect condition. If there is a problem with a product please contact us immediately so that we can arrange collection/replacement of the faulty/damaged goods.
A registered company in England & Wales Reg No. 11082480 T/A FloorsOnlineUK . Nature of business (SIC) 47910 - Retail sale via mail order houses or via Internet.
Sethcodoorstore Limited T/A FloorsOnlineUK
Flexspace Business Centre
Unit 1 Stephenson Court